Mr Pawfect Retail Private Limited, having its registered office at No. 3985, 80 Feet Road, near Seetha Circle, VHBSC Layout, 4th Phase Girinagar, BSK 1st Stage, Bengaluru – 560 085, Karnataka, India (hereinafter referred to as the “Company”, “we”, “us” or “our”), manages and operates the website www.mrpawfect.co.in (the “Platform”), through which it facilitates the online sale of pet products and accessories (“Products”) to the users of the Platform (“User”, “Users”, “you” or “your”).
This Privacy Policy describes: (i) the types of information that the Company may collect from you when you access or use the Platform; and (ii) the Company’s practices for collecting, using, maintaining, protecting and disclosing that information.
Please read this Policy carefully to understand our practices regarding your information.
We reserve the right to modify this Privacy Policy at any time for any reason. We will alert you to changes by updating the “Last updated” date at the top of the Policy. Continued use of the Platform after we post changes means you accept those changes.
Interpretation
Words with initial capital letters have meanings defined below. The definitions apply regardless of singular or plural usage.
Definitions
| Term | Meaning |
|---|---|
| “Account” | A unique account voluntarily created by you to purchase Products or access certain parts of the Platform. |
| “Cookies” | Small data files or similar technologies that store and gather information to improve your online experience. Third‑party cookies beyond our control may also appear on certain pages. |
| “Device” | Any device that can access the Platform, such as a computer, smartphone or tablet. |
| “Personal Data” | Any information relating to an identified or identifiable individual. |
| “Usage Data” | Data collected automatically from the Platform or the service infrastructure itself (e.g., duration of a page visit, anonymised IP address). |
| “Website” | www.mrpawfect.co.in |
| “You” | The individual accessing or using the Platform. |
| Collection of Data |
We collect information about you in multiple ways:
Personal Data
Information you voluntarily provide—such as your name, email address, phone number, shipping/billing address—when creating an Account, placing an order, subscribing to a newsletter, or interacting with customer support.
Financial Data
Payment‑related information (e.g., card type & last four digits, UPI ID, transaction IDs) submitted through secure payment gateways. We use it solely to complete transactions and process refunds.
Usage Data
Automatically collected data such as your Device’s IP address, browser type/version, the pages you visit, the time and date of your visit, and other diagnostic data.
Marketing & Survey Data
Information you provide when you respond to surveys, reviews, contests or promotional emails.
Having accurate information allows us to provide a smooth, efficient and customised experience. We use your data to:
Create & manage your Account on the Platform.
Fulfil and manage orders: process payments, ship Products, send invoices, confirm delivery.
Communicate with you via email, SMS or calls regarding orders, returns or service updates.
Provide marketing materials: news, special offers and information about Products similar to those you have purchased or enquired about (unless you opt‑out).
Process refunds and resolve disputes.
Improve the Platform: analyse usage trends, measure marketing effectiveness and enhance user experience.
Comply with legal obligations and protect our rights and those of Users.
We retain your information only as long as necessary to accomplish the purposes outlined in this Policy, unless a longer retention period is required or permitted by law (e.g., tax or regulatory obligations).
We may share your information:
By law or to protect rights: when necessary to comply with legal processes or protect the rights, property or safety of the Company, Users or others.
Service providers: vetted third parties that perform services for us (e.g., payment processing, logistics, email/SMS delivery) under contractual obligations to protect your data.
Business analytics & marketing partners: to conduct general business analysis or show you relevant offers, as permitted by law.
We do not sell your Personal Data.
Our Platform is not directed to minors. We do not knowingly collect Personal Data from anyone under 18 years of age. If we learn that we have inadvertently received Personal Data from a minor, we will delete it promptly.
Cookies help us remember your preferences and enhance performance. You may disable non‑essential cookies in your browser, but certain features may not function properly.
Internet‑based advertising: third‑party tools may use cookies or similar technologies to serve personalised ads. You can opt‑out using your Device settings or the tools these third parties provide.
We employ reasonable physical, technical and administrative safeguards to protect your data from unauthorised access, alteration, disclosure or destruction. However, no Internet transmission or storage system is guaranteed secure; please use the Platform at your own risk.
You may at any time:
Access / Correct your Personal Data by logging into your Account.
Delete your Account by contacting us (some data may be retained to comply with legal duties).
Opt‑out of marketing emails via the unsubscribe link or by contacting us.
For questions, requests or complaints related to privacy, please reach us at:
Email: support@mrpawfect.co.in or mrpawfect.co@gmail.com
Phone: +91 80500 55431
Postal: Mr Pawfect Retail Pvt Ltd, 3985, 80 Feet Rd, near Seetha Circle, VHBSC Layout, 4th Phase Girinagar, BSK 1st Stage, Bengaluru – 560 085, Karnataka, India
Last updated: 21 July 2025
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