2.1 Refund Triggers

Scenario                                                       Eligible for Refund?

Approved return (meets Return Policy)                     ✔

Damaged / defective / wrong / lost item                      ✔

Order cancelled before dispatch (by you or by us)      ✔

Return request fails inspection                              ✘

Shipping fee paid at checkout                    Refunded only if our error

2.2 Refund Method & Timeline*

Payment Mode                                              Route                                                                             Processed/Credited

UPI, Net‑banking, Cards, Wallets                  Same source                                                                      5–7 business days

Cash‑on‑Delivery                                        NEFT/IMPS or UPI (details collected post‑approval)       5–7 business days

* Banks / card issuers may take 2–4 extra working days to post the credit.

2.3 Partial or Deducted Refunds

We may deduct an amount or reject the refund if the returned item is used, missing accessories, or damaged due to poor packing.

2.4 Late / Missing Refunds

• Re‑check your bank or UPI statement.
• Contact your bank; posting delays are common.
• Still no credit after 10 working days? Email us with the refund reference code.

2.5 Contact for Refunds

Jeevan · +91 88842 44499 · support@mrpawfect.co.in